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Privacy Policy

UPDATED DATE: October 30, 2023

INTRODUCTION

Grow Progress, Inc. (“Grow Progress” (or “we” or “us” or “our”)) cares about your (“you”, “user”, or “customer”) privacy and the security of your data, and we want you to understand how we collect, use and disclose your information. Our Privacy Policy discloses our privacy practices regarding your access to and use of our products, and underlying software, including products that you may access when we provide professional services, the growprogress.ai website, our communications, software applications we own and operate, and any other associated services (“Grow Progress Products”).

This Privacy Policy (or “Policy”) governs Grow Progress’s collection of information from you through your use of Grow Progress Products. Please read this Privacy Policy which we incorporate in our Terms and Conditions. By using Grow Progress Products, you expressly agree to the collection, use, processing, retention, sharing and disclosure of your personal information in accordance with this Privacy Policy and that dispute over our online privacy practices in connection therewith is governed by this Privacy Policy and the Terms and Conditions. To the extent that the terms of this Privacy Policy or the Terms and Conditions conflict with the terms of any written agreement entered into between you (or your employer, or an affiliate of your employer, as the case may be) and Grow Progress governing the use of Grow Progress Products, the terms of such written agreement shall prevail.

As used in this Policy, the term “personal information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. Even in the absence of a full name, certain pieces of information, such as demographic information, a mailing address or other location information, or even IP addresses, may be considered personal information.

Any personal information provided by you is kept strictly confidential and is used by Grow Progress only as described in this Policy.

Please direct questions about privacy issues to: privacy@growprogress.ai

 

INFORMATION WE COLLECT

We collect information about you in the following ways:

Automatically when you visit our site or use our services. This could include what you view on our site; the date and time of your access; how long you use our site or services; the type of web browser you are using; the type of device you are using; your Internet Protocol address; and other geolocation, Internet, or other network activity data. The information we collect can vary depending on your browser and device settings.

Directly From You. This might include information that falls within the following categories: (i) identifiers, such as your name, email address, mailing address, (ii) demographic characteristics, such as age and gender, (iii) professional information, (iv) commercial information, and (v) any other information you voluntarily provide to us.

More specifically, we collect information that you choose to submit to us in connection with your use of Grow Progress Products, including information you provide when you:

  • Create or update a registered account which, depending on the Grow Progress Products you are using, may include your name, email address, phone number, user name and password, address, payment or banking information and government identification numbers;
  • Request certain services or features;
  • Contact Grow Progress including for support; or
  • Participate or complete surveys sent to you by Grow Progress or on behalf of Grow Progress.

If we are administering a survey, we may collect personal information from your individual responses in connection with that process. Information we collect from survey respondents may include, without limitation, personal information, demographic information, information about past purchases or product/service preferences, and professional or employment-related information.

In connection with the surveys and studies described above, you know what information we collect because you provide it to us directly. If you participate as a respondent you acknowledge and agree that your participation is completely voluntary, and that our use of your personal information is carried out with your consent.

From Third Parties. This may include information about you that we license from private sources, obtain from public sources, or receive from clients and users of our services. Customer data is the sole property of our clients, and the rights we have to that data are the rights that they grant to us. When we process data on behalf of customers, we use and share that data pursuant to a written agreement that is compliant with applicable law. The personal data clients provide is subject to the privacy policies of the entities that collected or shared that data. Additional personal data that we access may come from public sources. When we use such data, we do so in a manner that is consistent with the restrictions placed on that data by the entity that released it and in accordance with applicable data privacy laws. Additional personal data may be licensed from private sources. Such public and private data is subject to the terms of use and privacy policies of the entities that released the data or licensed the data to us. When we process such data, we remain in compliance with the restrictions placed on that data by the licensor in accordance with applicable data privacy laws. In those cases where Grow Progress determines the purposes and means of the processing of personal data, Grow Progress acts as the controller for that information. Examples of public sources include census information, property records, assessor information, telephone directories, voter data, and web directories and information. As for information we receive from clients, an example may be a client that has information about your membership in their organization and activity taken with that organization, like volunteering or donating in the case of some non-profit or labor organizations or including purchases, returns, etc. in the case of retail enterprises. When we work with such a client, we may use that information in combination with other data.

When we use any third-party-owned data we rely on that third party to tell us how their own privacy policies limit our use of personal data, consistent with our contracts with that third party. These third parties are responsible for determining the privacy and protection of their data, and any inquiries about the use of your data by that third party should be directed to them in those cases where Grow Progress is not the controller of the data. If an inquiry should be directed to a third party, we will let you know.

 

HOW WE USE YOUR INFORMATION

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected from or in the course of providing Grow Progress Products for a variety of business purposes described below:

  • To provide you the services you require. We may use your personal information to allow you access to and/or use of Grow Progress Products and/or send you product, service and new feature information and/or information about changes to our terms, conditions, and policies. We may also use your information to assist you when you contact us for support.
  • Deliver targeted advertising or marketing to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For US residents, we undertake marketing only in compliance with the CAN-SPAM Act or other applicable law. For EU residents, we undertake marketing only with your affirmative consent and in compliance with applicable data privacy laws.
  • Request Feedback. We may use your information to request feedback and to contact you about your use of our Site and/or our Services.
  • To ensure the security of Grow Progress Products. We may use your information as part of our efforts to keep our sites and our services safe and secure.
  • To respond to legal requests and prevent harm. We use your information to comply with applicable legal or regulatory obligations, including to respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings; or for the general protection of you, us, or others.
  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website and/or the Grow Progress Products, our marketing and your experience. We may also use your identity and contact information for administrative or auditing purposes, to verify that our internal processes function as intended and comply with legal, regulatory and contractual requirements, fraud and security monitoring purposes, including, for example, to prevent cyberattacks, and sending you administrative notices, offers, and requests for feedback.

 

HOW WE SHARE YOUR INFORMATION

Grow Progress Products may involve the measurement of public opinion in order to inform how and to whom organizations such as private companies, non-profit organizations, and advocacy organizations communicate with customers, constituents, members, or the public overall. We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

We only share and disclose your information in the following situations:

  • If you are a respondent to our surveys, we may share personal information associated with your survey or research study results with our clients. This is done on an aggregate and anonymized basis unless we have your express consent. While we may help our clients identify desired audiences, the messages they convey to these audiences are their responsibility; our clients don’t speak for us and we don’t speak for our clients.
  • We may also share your personal information with our service providers and contractors or agents who perform service for us or on our behalf and require access to such information to perform that work. Examples include parties assisting us with programming a survey or cleaning data, or other third parties as necessary to run our business, subject to appropriate confidentiality and security agreements between Grow Progress and such service providers or other third parties. Unless described in this policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). We may also disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved. In the event we negotiate or enter into a merger, acquisition, or sale of all or a portion of our assets, we may disclose your personal information with third parties to facilitate this transaction.

Most importantly, we do not sell your information. We do not share your personal information from our services to third parties other than as outlined in this Policy. In all cases, we take care to ensure that our use of your data complies with applicable laws and regulations.

 

DATA SECURITY AND YOUR CONTROLS AND CHOICES

We protect personal data when it is stored or processed by Grow Progress, and we ask third parties acting on our behalf to protect personal data in accordance with this Privacy Policy and to implement comparable practices.

We have put in place reasonable controls designed to help safeguard the Information we collect on Grow Progress Products and in support of our services. However, no security measures are perfect, and we cannot assure you that information that we collect will never be accessed or used in an unauthorized way. If you have a registered account with us, we recommend that you use complex passwords where password protection is offered as an option. Please do not use the passwords you use for Grow Progress Products for other services or share passwords with unauthorized persons.

 

OPTING-OUT OF MARKETING

If you do not wish to receive communications from Grow Progress, you may unsubscribe from any marketing communication sent by us by clicking “unsubscribe” or contact us at privacy@growprogress.ai. Please note that even if you opt out of receiving marketing communications from us, we may still send you communications about your account or any products or services you have purchased from us, and we will still respond to your inquiries and requests for information.

 

COOKIES AND OTHER TRACKING TECHNOLOGIES

We and our service providers use cookies and other mechanisms to track information about your use of our site and services. A cookie is a text file that a website transfers to your device for record-keeping purposes. We or our service providers may use cookies to track user activities on our site and services, such as the web pages you view and time you spend on those pages. We or our service providers may combine this information with other information we collect about you. The help section on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. It is possible at some point that visitors to our site and users of our services who disable cookies may not be able to browse certain areas of the site or services.

Clear GIFs are tiny graphics with a unique identifier, similar in functionality to cookies, which are embedded invisibly on web pages. Clear GIFs are also known as web beacons, web bugs, pixel tags, or action tags, among other names. We may use them in connection with our site to perform functions like tracking the activities of visitors to our site, helping us manage content, and compiling statistics about usage of our site or services. We or our service providers may also use clear GIFs in emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

We or our service providers may use embedded scripts, which is code designed to collect information about how visitors interact with a website, such as the website which linked them to our site. We may use providers, like Google Analytics, to evaluate the use of our site and our services. We or our service providers use automated devices and applications to evaluate use of our site and services and to help us improve our site, services, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or clear GIFs, to perform their services.

 

THIRD-PARTY WEBSITES

Our Grow Progress Products may link to other websites and internet resources, or incorporate third-party tools, services, APIs, SDKs, and widgets that are not owned, operated or controlled by us. We are not responsible for the safety of any information that you share with these third-party providers who advertise or are otherwise linked, but are not affiliated with, our services.

We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from our website or services. You should review the policies of such third parties and contact them directly to respond to your questions.

 

KEEPING YOUR INFORMATION

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

CHANGES TO THIS PRIVACY POLICY

This Policy may be changed at any time. If and when changes occur, we will post the new Policy on this page, change the date at the top of the Policy, and otherwise notify you as appropriate.

 

MINORS

We do not collect personal data from any person we know to be under the age of 13. If we unknowingly receive personal information from a child under 13 years of age, we will promptly delete any such information.

 

INFORMATION FOR CALIFORNIA RESIDENTS

This California Privacy Rights Notice is applicable to California residents only, and is intended to supplement, not replace, our Policy.

The California Consumer Privacy Act (“CCPA”) provides you with the rights to know, access, and delete your personal information. You also have the rights to opt out of the sale of your personal information by a business and to be free from discrimination for exercising your California privacy rights.

You have the right to know the categories and specific pieces of personal information we have collected about you. You have the right to know the categories of personal data we have collected, the categories of sources from which the personal information has been collected, the business or commercial purpose for collecting or selling personal information, the categories of personal data we have shared, the categories of third parties with whom we share personal information, and the specific pieces of information we have collected from you.

You also have the right to request access and/or deletion of personal information we have collected or maintained. However, there are a number of exceptions to the information we delete, including but not limited to when information is necessary for us or a third party to do any of the following:

  • Complete a transaction;
  • Provide you access to Grow Progress Products;
  • Perform a contract between you and Grow Progress;
  • Protect your security and prosecute those responsible for breaching or attempting to breach it;
  • Fix our systems in the case of a bug;
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546, et seq.);
  • Comply with a legal obligation; or
  • Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

You also have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an agent, we require verification via a written authorization from you. Please note, however, that our deletion of your personal information may negatively affect our ability to provide you with services or your ability to participate in research. We may ask you to provide additional information, such as your name, email address, or other basic personal information about you that we already have on file, in order to verify who is making the request.

Please note that any requested disclosures will only apply to the 12-month period preceding the request, and you are entitled to request disclosure regarding your personal information twice in any 12-month period.

To exercise these rights please contact us as provided below. We will not discriminate against individuals for exercising their rights under CCPA.

 

INFORMATION FOR USERS IN EUROPE

Our website, products, and services may be accessed abroad. Individuals in Europe have certain data subject rights which may be subject to limitations and/or restrictions. Provided you verify your identity as requested by us and we are the data controller, these rights may include the right to: (i) request access to and rectification or erasure of their personal data; (ii) obtain restriction of processing or to object to processing of their personal data; and (iii) data portability. If you wish to exercise one of the above mentioned rights, please contact us as provided below. We will comply with your request within 30 days of the day on which you verify your identity. If we are the data processor, we will let you know that we are only the data processor and we will notify the appropriate third party data controller, which in many cases will be our customer or vendor. Individuals in Europe may also have the right to lodge a complaint about the processing of their personal data with their local data protection authority.

We are always open to dialogue to resolve issues. If your concerns cannot be resolved, we can enter into appropriate third-party neutral dispute resolution. If you need to reach us about a privacy or data protection issue, please contact us as provided.

 

CONTACT US

If you wish to access or request changes to any of your personal information, or to express any questions or concerns about this Policy, you may contact us. Please be sure to specify the reason for your communication.

Email: privacy@growprogress.ai

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